Store Policy

CUSTOMER CARE

Hello and welcome to the R and R Mercantile!  Your patronage is very important to us and we value our customers.

As makers we will accept custom orders for knitted and crocheted apparel, stuffed baby toys and baby blanket sets.  We will work with you to ensure your order meets your expectations.  Custom orders usually take up to two (2) weeks** to complete, except during peak season, the wait could be up to four (4) weeks**.  Please plan accordingly and reach out to us as soon as you can to give us plenty of time to complete.

**Subject to change**

All custom made to orders must be paid in full at the time of ordering.  Custom orders are nonrefundable and nonreturnable.  Communication through email will provide verification and clarification of your order.

Custom orders must be picked up within two weeks from the date you are notified it is completed.  Any items not picked up will be placed in the shop (virtual) for resale.  As stated, refunds will not be issued for custom orders.

Currently wholesale orders apply only to baby booties, this is subject to change.

PRIVACY & SAFETY

In the future we hope to publish a monthly newsletter.  We are collecting email addresses of those customers interested in receiving our newsletter.  We would never share your email address or any of your personal information with anyone. . We will store your email address in our Outlook contact account.  

Our website uses WIX Payments.  We accept major credit cards and other payment methods.  It's a secure way to pay for your products and services.  

WHOLESALE INQUIRIES
 

Currently wholesale orders apply only to baby booties, this is subject to change.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

 R and R Mercantile 
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4730 US 50

Hillsboro, OH 45133

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© 2020 ~ R&R Mercantile ~ Ohio